Already a customer? You have your own lane.
Call the number below and press 2 — you'll reach the support team directly, not the sales floor. That's how we keep both lines fast.
“You’re a customer now. You skip the line.”The four things people call support about
Bill questions & payments
A charge you don't recognize, a promo that ended, updating payment details, or just wanting your bill explained line by line — press 2 and ask.
Slow speeds & outages
Before you call, try the classic: unplug your equipment for 30 seconds and plug it back in — it genuinely fixes a surprising share of issues. Still down? We'll troubleshoot with you and escalate to the network if needed.
Modem, router & Wi-Fi help
Setup questions, replacing aging equipment, extending Wi-Fi to the room where it mysteriously dies — we'll walk through it in plain English.
Moves, changes & upgrades
Moving to a new address, changing your plan speed, or adding services — support handles it, or hands you warmly to the right person who can.
The Sacred 30-Second Restart
Before you call about slow or dead internet, run this ritual. It genuinely resolves a shocking share of issues — and if it doesn't, you've earned the right to press 2.
Step 1 · Unplug
Pull the power cord from your modem and router. Yes, fully out.
Step 2 · The sacred wait
Resist the urge to plug it back early. The capacitors need this. So do you.
Step 3 · Power up
Plug the modem in first, wait for steady lights, then the router. Give it two minutes to wake up properly.
The verdict
Working again? Beautiful — the ritual holds. Still down? You've done your part. Now it's ours.
Call support — press 2Shopping for new service instead? Press 1 on the same number, or start at our plans & pricing page. Keeping sales and support separate means you never wait behind someone's billing question to order internet — and vice versa.